Customer Testimonials
We were very pleased with the customer service and the quick repairs to our vehicle. Kurstan was fantastic, she made sure everything was taken care of for us. If every business had someone like Kurstan the experience would be a whole lot better.
Harley is very helpful and knowledgeable about his job. I appreciate his help at the counter.
Very bad experience. Will not be returning. I don’t appreciate being taken advantage of.
I would definitely recommend anyone looking for a good dealership, to come see mr. Erick at Gainesville dodge. He helped me get the car I desired, working with my budget. And made sure I left happy with my purchase. I will definitely be back here to shop with Erick next time and every time after that! He has great customer service and wants to make sure his clients leave happy.
My father and I had a terrific experience at this dealership. we came from almost 3 hours away for a deal everyone else told us was impossible. The selling manager, Kevin made sure all the numbers were final before we started our journey and our sales person, Sterry was absolutely incredible, kind, and personable. Even the customer service rep, Shelby was as sweet as she could be. The gentleman in the finance department, Roland, took his time explaining everything to us and made sure we understood everything before signing. They sent someone all the way to Chiefland to pick up the ... Read More Google - Sep 25, 2026
My father and I had a terrific experience at this dealership. we came from almost 3 hours away for a deal everyone else told us was impossible. The selling manager, Kevin made sure all the numbers were final before we started our journey and our sales person, Sterry was absolutely incredible, kind, and personable. Even the customer service rep, Shelby was as sweet as she could be. The gentleman in the finance department, Roland, took his time explaining everything to us and made sure we understood everything before signing. They sent someone all the way to Chiefland to pick up the ... Read More DealerRater - Sep 25, 2026
Went to dealership after they called me on the interest of purchasing my truck. Tylan Roundtree met me upon arrival and treated me like family. Told him I was in the market for an SUV and he showed me the Dodge Durango, he knew this vehicle like the back of his hand. We then started to set up for a test ride. At this point I had to leave to go pick my wife up from an prior appointment. We then went back to dealership to show my wife and test drive. Tylan had prior commitment so he turned over ... Read More Google - Sep 24, 2026
Helena answered my questions and addressed the issues. Appreciate her knowledge of the needed repair.
I got there about 15 minutes earlier than my appointment and was taken care of immediately. Great customer service!
Kylee was very nice to deal with.......................................................................................... Lee took me back to my office. Very nice.
My concern: the customer service aspect that was weak with experience and welcoming and knowledge of appt.
Eric was awesome! Highly recommend seeing him for your next auto purchase.
The sales man Ty Roundtree was fantastic. He was very helpful and quick to responding. He made the sale happen and did a great job. I didnt have the best credit score but the finance department worked with me and got me to where I needed. I usually dont like working with car dealers but had a good experience here.
The dealership was great, Kirstin was a pleasure to work with in the service area.
Truly courteous, insightful and professional in all aspects and endeavors. They set the standard for others to emulate for sure. I have bought two vehicles from them and plan on a third in the near future.
Absolutely the best car buying experience ever! Front the finding the perfect vehicle and working with the online team to the min I stepped into the dealership Everyone made sure that I had everything I needed to be satisfied and well informed about my purchase. Loved the no hassle approach and family like environment 👌 Nothing short of Amazing! Thank you
Eric did a wonderful job, very informal!
.I have many years experience and this dealership is the best by far. John H in sales is honest and a great person to buy from. Great group of people!
Great service. They brought the car out to me twice did everything that I asked
I had my son take his car there for a recall issue with the seatbelt bucket. He also mentioned that the backup camera was glitching and the steering wheel control buttons for the infotainment systems and dash settings wasn’t working. When speaking to the young lady from the service department, she stated that the button issue would have a diagnostic fee with it. I said no problem. So my son left his contact info with the service department to receive updates. He was then called and they told him they would need two more hours to diagnose the problem ... Read More DealerRater - Sep 17, 2026
Wonderful customer service help me out a lot thank you so much Erica
Chris was an excellent salesman and their finance department was absolutely amazing to deal with, first positive dealership experience I’ve had and you guys have a customer for life!
Eric was a pleasure to deal with.
Camila did a phenomenal job accommodating us.
Eric was so amazing, a pleasure to work with. Made getting into a new truck so easy. Rollin, the Financial person was equally amazing. Would definitely recommend Eric to all my friends
Shout out to the Service Crew and how they helped me with servicing my vehicle!!👏🙌🏽 Thank you so much!
Appreciated the careful attention and description of the repairs necessary. Also appreciated the communication and willingness to find discounts to help minimize costs on an expensive repair.
I was really pleased with my service at Gainesville Dodge. I worked with Eric and Ray. Their customer service was phenomenal. They said they’ll help me and that’s exactly what they did. I’m very appreciative. So if you’re looking for a good car and great service, go see Eric or Ray at Gainesville Dodge.
Kurstan and the service department were great. Phones constantly ringing, tickets stacked up. They are all so busy and doing the best they can. I feel like they addressed my concerns accordingly and the work was done in a reasonable time. I couldn’t ask them for more.
Camila was exceptional with communication We appreciated her working with us and the whole experience was great
Great job with front desk help. Very pleased with tech work that was done. I will continue to use Gainesville Dodge!!
John Haller is and best salesman for a Ford F150 made process very simple!!
You all always do a great job. The Gladiator runs great and the service rep was helpful. thanks, Peter
Thank you! Keep up the good work! My car drivers great and thank you for the loner.
Drop off was easy and quick. They new the services I had requested and didn't try too hard to sell me more.
They took me seriously and kept me in the loop, which is saying alot! Especially in the incredibly fast paced, everchanging world of modern vehicle service. Thank you Kurstan and mechanics!
Helena was very helpful in coordinating repair of issue covered by extended warranty. She was knowledgeable and thorough in her explanation of the process, contacting the warranty company, getting approval and scheduling repair in a timely manner. Issue resolved.
Quick and efficient oil change for our camper van. Friendly staff. Nice waiting area with complimentary coffee and snacks.
All of the staff was extremely nice and professional. Jason done an exceptional job. He was knowledgeable and patient with my wife and I. It makes purchasing a car so much easier when you’re surrounded by people that care and know the product.
Harley has done a great job as the service advisor. I am hoping they can find the issue with my truck.
Best experience. would come again anytime. enjoyed eric and his smile.
We are very pleased with our new 2026 RAM 2500 truck! We were able to select the model and color of our choice. The salesman, Mr. Donald Brown and the Manager, Mr. John Rolin provided excellent service. I highly recommend this dealership with their excellent customer service.
My fiance and I have come to this dealership multiple times to purchase vehicles particularly for the customer service. Eric in sales is the best!!! I really admire his work ethic and his eagerness to help. He always makes himself available. He is very personable and likeable. The manager Keven is always fair with our purchase deals and transparent as well as approachable. Roland in finance is always honest and informative as well as very likeable. We will continue to do business with this dealership for as long as those three work there even though we live 70 miles north of ... Read More Google - Sep 1, 2026
Friendly, clean, and overall nice dealership! We truly enjoyed our car buying experience at this dealership.
This service was absolutely amazing! Thank you Kylie for being so thorough and helpful as my first experience at this location. I will definitely be coming back!
My jeep needed repairs and it was handled quickly and within the same day. Everyone was nice and helpful.
I had a wonderful experience purchasing my new 2026 Ram Power wagon. Everyone I met was very nice and extremely helpful. My sales person Jason was fantastic. Very knowledgeable, tracked down answers if he didn't have them, easy to talk to, wanted to know what was important to me about the truck so we were sure it was the right fit. I hate the car/truck buying experience (basically how long it takes at the dealership) but Jason and team made it as comfortable as possible. I highly recommend this dealership and suggest you ask for Jason when buying your ... Read More DealerRater - Aug 31, 2026
Go see Jason LaPuma and John Rolin. They are the best! They will help you out!
Eric was top tier
Best experience of leasing we have seen in a long time. Everyone was awesome from Shelby, Jason, Camila, Matt and the behind the scenes people. Great team work.
This dealer never has loaner vehicles when needed. When clients call, they take their time to answer the phone regardless of having enough personnel. When its finally time to pick the vehicle, there is always something missing from their part.
Great people, and very helpful with picking out my new car from them. And had it serviced and very kind
I left a google review with more details. Short version: Jerry the Service Manager cussed me out on two separate occasions one in person at the service dept on July 17 2026 and another over an employees phone on August 17th 2026, because supposedly "my husband cussed him and a secretary out" on thise two different days. We tried to set up a time to return their loaner as it was 400 miles from 4000 miles and per usual wr didnt get a call back until I got called off an employees cellphone and cussed out by the manager on the 17th while ... Read More DealerRater - Aug 29, 2026
We had an excellent experience purchasing our new RAM 1500! From beginning to end, the entire process was smooth, professional, and genuinely enjoyable.
A very special thank you to Camila, who went above and beyond to help us throughout the purchase. She was incredibly helpful, patient, attentive, and always available to answer our questions. We truly felt that she cared about making sure we were happy and comfortable with our decision, rather than simply making a sale.
We also want to recognize the Finance Department for making the financing process easy, clear, and stress free. Everyone we worked with was professional, ... Read More Google - Aug 26, 2026
We had an excellent experience working with Camila during the purchase of our RAM 1500. From the very beginning, she was professional, knowledgeable, patient, and incredibly helpful. She took the time to answer all our questions, guided us through the entire process, and made us feel confident and well taken care of. Her customer service truly went above and beyond!
We are very happy with our new truck and highly recommend Camila to anyone looking for an honest, attentive, and dedicated sales professional. We are now just waiting for her call to schedule the paint protection and the installation of the ... Read More DealerRater - Aug 24, 2026
The people here that help are really good, they inform you what you may need and what can wait and prices are excellent...thx
Helena was great to work with and explained everything to be as it was happening.
Good service. However I received my car and when I plugged it in it wouldn't charge Any ideas?
Everything was much better than expected. Helena was great to work with. She rejuvenated my faith in dealership service departments. She was a pleasure to speak with and provided me with updates. She explained the work and charges and answered all of my question. They completed all of the work that I requested and had it back to me sooner than I thought they would. They even provided me with rides to and from the dealership. The fresh baked cookie was a pleasant surprise.
We had the absolute best car-buying experience at Gainesville Chrysler Dodge Jeep RAM! The team went completely above and beyond for us. Even though they were already closing up for the night, they didn't rush us at all. Instead, they stayed late to accommodate us and made sure we were completely taken care of.Purchasing a vehicle can be stressful, but their staff made the whole process smooth, comfortable, and welcoming. We are so grateful for their amazing dedication to their customers.
Good service had truck ready to go when I arrived at the dealership that afternoon
I’ve noticed a pretty significant improvement since my last visit. Communication has improved. I appreciated the offer to wash my car when they were done
I brought my Gladiator in to it have checked for the recall. They said it would be about an hour, but they were done in 30 minutes. Verpy professional team.
Service was fast, fair, and they honored my original-purchase warranty. I will return here when my vehicles need service again.
They did a great job on taking care of me. I had no issues. Will definitely be back
The service folks were courteous and efficient. I didn't wait as long as I expected
Called and scheduled an appointment to see a vehicle and Camilla was waiting for us and had the vehicle ready to view. She was very helpful and nice to work with. Purchased our dream Yukon!
am writing a second review I dropped my Jeep off for initial oil change and recall on July 2nd, it was returned to me in an unsatisfactory state. The dealership reached out to me to try to correct the issue. I scheduled another service appointment for July 22nd. I arrived a few minutes before my schedule service time where I had Helena as my service manager this time. I was informed after , 4 hours of waiting at the dealership, that my computer would have to be deleted and reflashed because of an issue with the 4xe computer system involving battery and ... Read More DealerRater - Aug 18, 2026
Best to deal with promises fulfilled easy to deal with best deals anywhere I found
Great advisor! Wonderful mechanics. Honest and trustworthy. Would recommend to all my friends and family. Kurstain is great!
Service was efficient and complete within less than expected time. The service advisor was very helpful and knowledgeable.
I JUST PURCHASED MY NEW VEHICLE AND ERIC WAS NOTHING BUT AMAZING! HE MADE THE PROCESS VERY SEAMLESS, HE ALSO TOOK HIS TIME TO GO OVER EVERYTHING WITH ME AND ANSWERED ALL MY QUESTIONS BEFORE I LEFT. PLEASE GO CHECK THEM OUT AND ASK FOR ERIC, YOU WOULDNT REGRET IT! 😊
Friendly service department
Great place to get your vehicle serviced. Service Advisors are fantastic and very courteous and helpful.
Excellent service and a great team—I highly recommend visiting them, as the process is quick and reliable.
Had a great experience with the entire staff in the purchase of a truck. I was greeted and treated as family. Thank you Erick for your professionalism and taking care of us thru the entire smooth process 🙏. This is my 2 time doing business with Gainesville Dodge and happy to do it again.
Shout out Eric super helpful and very professional, if I were to buy another truck I’d definitely come and talk to Eric. I’m very happy with how he was able to help and guide me through this big purchase. Shout Eric!!
A good place to go to and good consumer service I recommend to go there
Great job Keep up the great work and service and transparency through constant communication with the client
EVER BOSY WAS PERFECT IN EVERY WAY ESPICIALLY JASON OUR SALES MANHE WENT OUT OF HIS WAY FOR US
Eric was good
Finance was good. I do feel it was not a simple price no hassle. On sunday there was the potential for 14k worth of discounts wven though some i wouldnt qualify for but even wtih what ibdid didnt add up but wanted the vehicle
The girls were both great Kirsten and Haylee The waiting area needs places for people to plug in and use computers. People get stuck trying to work remotely and the only small tables in the area are no where near power outlets
From the moment I arrived the service was very pleasant and professional. My jeep wrangler was took care of.
The work was completed in a timely manner. The shuttle driver was very nice as well. Thank you. Peter
Jesus, John, and the whole team at Gainesville Chrysler Dodge Jeep are amazing! Jesus is the best salesman making customers at ease and explaining everything in great detail! 10/10 recommend!
Stopped by to look at a few cars. Jesus was wonderful and so extremely helpful.
They make you sign papers before buying and tell you it’s a 6-person car, but when they deliver it, it’s a 5-seater; then they refuse to help—they’re liars.
GREAT SERVICE. THE SERVICE CREW IS FRIENDLY & CURTIOUS. CLEAN DEALERSHIP. THEY ALWAYS DO A GOOD JOB.
Sterry was personal and was upfront with what I was looking for.. I was not looking to buy that day, he did however show me what I was interested in and was fortunate enough to go ahead with the purchase.
The only reason I would not recommend the dealership is this. I had a pre approval on my trade in vehicle and I did not actually find out until signing that I was given $2000.00 less. This is also the reason we opted not to get the extended warranty. Our salesperson was wonderful, but I do feel that the negotiations were a bit underhanded. Love the vehicle and will seek and will seek a different dealership for continued services, etc.
Harley Allen was my service advisor. He did a fantastic job keeping me in the loop with my trucks service. Harley is assisting me with some extended warranty paperwork as well. The issue was eventually solved and remedied and I'm back on the road. Thank you Harley, you are definitely a benefit to your dealership.
The service department did an excellent job with 85,000 mile schedule service and diagnosing cause for vibration when slowing to a stop. Service advisor very knowledgeable and helpful.
I have always been well taken care of by the service department at this dealership. Harley kept me well informed of the progress of some required service that I knew was going to take 4 or 5 days up front.
Gainesville Chrysler Dodge Jeep RAM made purchasing my vehicle a breeze, even from out of state! Their team was incredibly helpful throughout the process, and I was impressed that they even arranged for the vehicle pickup. I highly recommend them for their excellent service and support.
Gainesville Chrysler Dodge Jeep Ram Customer Testimonials
Would you like to know more about our dealership? At Gainesville Chrysler Dodge Jeep Ram, we proudly offer our informative customer testimonials to give you relevant information on our team, new cars, trucks, SUVs, minivans, and our Gainesville, Florida dealership as a whole. Let’s face it, your vehicle is more than just transportation; it’s a representation of who you are. Whether you’re interested in a high-performance, innovative car or the perfect used vehicle for your family, or your current vehicle needs a new part or routine maintenance, you’ll get meaningful details on our dealership. So what are you waiting for? Take a look at our fantastic customer testimonials, and come visit our auto dealership just a short drive away from Ocala and Alachua, FL, for a test drive you’ll never forget.
A Better Way to Shop for Your Next Vehicle in Gainesville, FL
At Gainesville Chrysler Dodge Jeep Ram, we love making the car-buying experience as simple and straightforward as possible. That’s why we include a wide range of shopping tools to help you discover the right deal for you. For instance, you can check out our exclusive new car and used vehicle inventory online. From there, take a look at our offers and incentives and used vehicle specials page for amazing deals on vehicles like the Jeep Wrangler. Finally, head over to our value your trade page to discover how much we’ll pay you for your current trade-in vehicle now. Call our Gainesville, FL team with questions today!
Lease or Finance a New Car near Ocala, FL
Whether you have excellent credit or qualify for bad credit financing, the finance team at our Gainesville, FL, Gainesville Chrysler Dodge Jeep Ram auto finance center can help you get behind the wheel of your dream vehicle. With a long list of auto finance tools and lending relationships, we’re confident we can get you a price and monthly car payment that works for your budget. Call now for complete details, or fill out our secure auto finance application for the fastest way to get pre-approved with us online.